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Return Policy

Please note that if you are using a discount or store credit code as part of a previous return or a sale/promotion, use of the code on an order will make the entire order Final Sale, regardless of the name or type of item purchased. There are few sales/promotions that do not come with this condition. The sale details will indicate All Sales are Final or All Sales Final if applicable.

 

Cute Bumzies Return Policy:

Thank you for shopping at Cute Bumzies. Below is our return policy, please read it carefully before placing an order. 

BEFORE PLACING ANY ORDER: Please read and understand our return policy in-order to alleviate unnecessary returns, please read the item description closely and hover over the size to see the numeric size match. Please feel free to use our contact us page or email your questions to cutebumzies@gmail.com. You can email us with any questions regarding size, fit, style, and etc. one of our representatives will respond to you within 24 hours or less not including Weekends or Holidays .

 

At this time, we do not carry clothing beyond size 30/32, our clothes are plus size. Our clothes are true to size based on the size description unless otherwise noted in the description. Please do not place the order if your size isn't available, our size description has already factored in the stretch. If your size isn't available, please do not select a smaller size. We do not accept returns for items that are damaged due to extended seams nor that are stretched out.

 

Cute Bumzies Return Policy

Prior to returning any merchandise, you MUST request and receive a return authorization by emailing cutebumzies@gmail.com within 5 days following the delivery of your order.
 

WHAT QUALIFIES FOR A RETURN: 
ITEMS OTHER THAN "FINAL SALE ITEMS" A store credit is available for all items other than "FINAL SALE ITEMS". Any items (not including final sale items) may be returned for a store credit, minus costs of shipping and handling, if a request for a return authorization is received within 5 days following the delivery of your order. Please note: store credits do not expire. Requests for returns received beyond 5 days of delivery of an order will not be accepted and the sale will be considered final. 

 

Regarding items ordered during a sale or promotion: New items purchased during a promotion can be returned unless stated otherwise with the promotion. Use of our sale/promotion codes will make items Final Sale (unable to return) if stated within the sale/promotion details. Please review the terms of the sale or promotion prior to purchase. Exceptions will not be made.
 

WHAT DOES NOT QUALIFY FOR A RETURN:
ITEMS NAMED “FINAL SALE”: Products purchased from the "Clearance" categories and/or products named “Final Sale” will not be accepted for return, exchange, or store credit. These items are final sale, no exceptions.

EXCHANGES: Unfortunately, we do not accept exchanges at this time. You can return a qualifying item and repurchase a different size or new item using your store credit (received after following the process below for a qualifying item).  Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage.

 

RETURN PROCESS:  To return "New" items, you must contact us directly at cutebumzies@gmail.com to obtain a return authorization.  In the email request, please put in the subject line: Return Authorization Request and the name listed on the order. Please include the item(s) you would like to return and the reasons for your return within your email.  We will then reply to the email with a return authorization or denial. The return authorization will include the date that the return must be post marked by. All returns postmarked beyond the postmark date given will be returned to sender as a FINAL SALE. Once the return is received it takes up to 7-10 days for us to process.  Customers may only receive a single store credit per purchase. This means if a customer returns a new (non-final sale) item or items and receives a store credit, any items purchased using that store credit are considered final sale and are not returnable. We do not offer discounts or promotion codes on items purchased with a store credit.  Store credits cannot be used with promotion codes. All promotion codes state: Not valid on previous purchases, store credits, special orders, or gift cards.

 

Items returned without obtaining a return authorization will be returned to sender. A return authorization must be received before making a return.

 

We cannot assume responsibility for return packages lost or damaged in transit, we recommend obtaining tracking and insuring your package for the full purchase price of the merchandise before sending it back. Buyer is responsible for return shipping and handling fees, including postage, insurance, as well the original shipping and handling charges.

RETURN TIME:

Returns must be postmarked on or before the postmark date provided in the return authorization.  You will receive an email confirmation with your store credit code within 3-5 business days once the return has been received and processed.
 

CONDITION:

Return merchandise must be unworn, unused, unaltered and with original tags (if applicable) in order to receive a store credit. Used or altered merchandise will not be accepted for return and may be shipped back to you. Please note that if the seams are damaged (i.e stretched) or if there are any stains, deodorant stains, perfume, smoke or other odors on the returned item it will not be accepted and will be returned back to you, as we will not be able to give a store credit in these cases.

 

QUESTIONS ABOUT RETURN POLICY:
Please email cutebumzies@gmail.com for any other questions or concerns. A representative will respond within 24 hours or less not including Weekends or Holidays. The date we reply back will not affect your return authorization, as we go by the date you originally emailed us.